Eternity Care Group Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website eternitycaregroup.co.uk or engage with our services.
1. Who We Are
Eternity Care Group
Website: eternitycaregroup.c.o.uk
Data Controller: Eternity Care Group
Email: info@eternitycaregroup.co.uk
Phone: 020 7998 5006
Address: 87 Walton Rd, London, E13 9BW
2. What Information We Collect
We may collect and process the following types of personal data:
Identity Data – Name, title, date of birth.
Contact Data – Email address, telephone number, postal address.
Technical Data – IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data – Information about how you use our website.
Communication Data – Details of your communications with us (e.g. contact forms, emails, phone calls).
3. How We Collect Your Information
We collect data through:
Direct interactions (e.g. completing a contact form or contacting us by phone/email).
Automated technologies (e.g. cookies and server logs).
Third parties (e.g. analytics providers like Google Analytics).
4. How We Use Your Information
We use your data to:
Provide and manage our services.
Respond to inquiries or requests.
Improve our website and user experience.
Ensure security and monitor site usage.
Comply with legal or regulatory obligations.
We will only process your personal data when legally permitted. Most commonly, we rely on the following lawful bases:
Your consent
Performance of a contract
Compliance with a legal obligation
Legitimate interests (where your interests and fundamental rights do not override ours)
5. Sharing Your Information
We will never sell your personal data. We may share your information with:
Service providers who support our website and operations (e.g. IT providers, website hosting).
Regulatory authorities if required by law.
Third parties in the event of a business restructure or sale (we will inform you if applicable).
6. How We Protect Your Information
We implement appropriate security measures to protect your personal data, including encryption, firewalls, and secure servers. Access to personal data is restricted to authorised personnel only.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal or reporting requirements.
8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of incorrect or incomplete data.
Request deletion of your data where appropriate.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
10. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
Last Updated: 25/05/2025
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Eternity Care Group
Email: info@eternitycaregroupc.o.uk
Phone: 020 7998 5006
Address: 87 Walton Rd, London, E13 9BW
